Go to Premiere Elements User Guide. Last updated on Also Applies to Premiere Elements. Issues that commonly occur include: Drop in frames choppy or jerky playback Audio drop out No Video during playback Playback getting stuck when you hit the play button or spacebar. Check if your system meets the minimum system requirements.
Try these solutions first. Ensure that the file you are using plays back fine on software other than Adobe software. For example, you may try playing the file in other media players available on your machine. Update the video card driver: Updated or flawed video display card drivers can incorrectly display motion video and textures. Or, they can incorrectly report their ability to display motion video or textures to Adobe Premiere Elements.
Contact the video card manufacturer for an updated driver, or download one from the manufacturer's website. To determine the manufacturer of a video card, view the card's properties in Device Manager. Temporarily switch to a single display configuration.
That is, switch to single monitor setup. Use a third-party converter to convert file to a format that the OS running on your computer supports. Render all effects, transitions, and titles in the Timeline. Troubleshooting playback issues related to audio hardware. Disconnect all peripheral devices except the digital video device.
Optimize the project settings. Restart the application. To change the playback quality, right click and select Playback Quality. To improve the playback quality as per the requirement, choose among the following options : 1.
Automatic 2. Highest 3. Medium 4. Working with 4k portrait videos. Follow the below mentioned steps: 1. On the New Project dialog box, select Change Settings. Click OK on the Change Settings dialog. Enable Force selected Project Setting on this project check box. Import the 4k portrait media. Drag-and-drop the media on the timeline. Right click and select Playback Quality. Select Automatic.
Check for device driver problems. Disable non-essential startup items and services. To start Windows in a simplified mode, do the following:. Quit all applications. Write down all deselected items under the Startup and Services tabs. Click the General tab, and choose Selective Startup. Click the Startup tab and select Disable All. If you are unsure whether an item is essential, leave it deselected disabled.
Click Apply, and restart Windows for the changes to take effect. Right-click icons in the Notification Area and close or disable any startup items that are still active.
Double-click the setup. Then, try to re-create the problem: If the problem no longer occurs, one of the startup items conflicts with Adobe Premiere Elements. Re-enable startup items one at a time, testing each time until you determine which item conflicts with Adobe Premiere Elements.
Contact that item's developer to see if an update is available. If the problem recurs, startup items are not the cause of the problem and you can re-enable them.
To re-enable startup items, do the following:. Click the General tab, and choose Normal Startup. Deselect any items that you wrote down in Step 3 of the previous section. Test playback on an external device. Using an SDD means that you can quickly process, open and render files. Optimize hard disks. Defragment hard disks by running the Disk Defragmenter utility included with Windows or a third-party disk utility, such as Symantec Norton Utilities.
If you use external non-system disks for video, you can reformat them instead. Formatting erases all information on the disk. For instructions, see Windows Help or the documentation for the utility. Update disk drivers to ensure that they aren't damaged or incompatible with the system. You can see if other Adobe customers have a similar problem by visiting the User to User Forums at www.
If other users have experienced the same problem, then Adobe Technical Support may be able to duplicate and research the problem. If none of the above steps have resolved the installation problem that you are experiencing with Adobe Premiere Elements, then contact Adobe Technical Support.
You can find the support options at the Adobe Support Center. Legal Notices Online Privacy Policy. Troubleshoot video playback issues in Premiere Elements Search.
Issues that commonly occur include: Drop in frames choppy or jerky playback Audio drop out No Video during playback Playback getting stuck when you hit the play button or spacebar. Check if your system meets the minimum system requirements. Try these solutions first. Ensure that the file you are using plays back fine on software other than Adobe software. For example, you may try playing the file in other media players available on your machine. Update the video card driver: Updated or flawed video display card drivers can incorrectly display motion video and textures.
Or, they can incorrectly report their ability to display motion video or textures to Adobe Premiere Elements. Contact the video card manufacturer for an updated driver, or download one from the manufacturer's website. To determine the manufacturer of a video card, view the card's properties in Device Manager.
Temporarily switch to a single display configuration. That is, switch to single monitor setup. Use a third-party converter to convert file to a format that the OS running on your computer supports.
Render all effects, transitions, and titles in the Timeline. Troubleshooting playback issues related to audio hardware. Disconnect all peripheral devices except the digital video device. Optimize the project settings.
Restart the application. To change the playback quality, right click and select Playback Quality. To improve the playback quality as per the requirement, choose among the following options : 1. Automatic 2. Highest 3. Medium 4. Working with 4k portrait videos. Follow the below mentioned steps: 1. On the New Project dialog box, select Change Settings. Click OK on the Change Settings dialog. Enable Force selected Project Setting on this project check box. Import the 4k portrait media.
Drag-and-drop the media on the timeline. Right click and select Playback Quality. Select Automatic. Check for device driver problems. Disable non-essential startup items and services. To start Windows in a simplified mode, do the following:. Quit all applications. Write down all deselected items under the Startup and Services tabs. Click the General tab, and choose Selective Startup. Click the Startup tab and select Disable All.
If you are unsure whether an item is essential, leave it deselected disabled. Click Apply, and restart Windows for the changes to take effect. Right-click icons in the Notification Area and close or disable any startup items that are still active. Double-click the setup. Then, try to re-create the problem: If the problem no longer occurs, one of the startup items conflicts with Adobe Premiere Elements.
Re-enable startup items one at a time, testing each time until you determine which item conflicts with Adobe Premiere Elements. Contact that item's developer to see if an update is available. If the problem recurs, startup items are not the cause of the problem and you can re-enable them.
To re-enable startup items, do the following:. Click the General tab, and choose Normal Startup. Deselect any items that you wrote down in Step 3 of the previous section. Test playback on an external device. Using an SDD means that you can quickly process, open and render files.
Optimize hard disks.
